LUX-TRADER Refund Policy

 

Effective Date: 08/12/2025

 

Website: lux-trader.com

Contact: support@lux-trader.com

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1. Purpose of This Refund Policy

 

This Refund Policy explains how refunds are handled for:

 

• Upfront program fees

• Monthly subscription payments

• Digital access services delivered through the LUX membership tiers

 

Because LUX-TRADER provides digital access, automation-driven tools, and subscription-based services, refund rules differ from physical goods or regulated investment products.

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2. Upfront Program Fee (Non-Refundable Once Access Is Granted)

 

The upfront program fee covers:

 

• Administrative onboarding

• Evaluation/challenge setup

• Automation & system configuration

• Agreement processing

• Dashboard provisioning

• Priority support and account tracking

 

Once any onboarding materials, dashboards, or system access have been delivered, the upfront program fee becomes non-refundable.

 

 

Before access is granted:

 

A refund may be requested only if the onboarding process has not begun.

 

 

Challenge Phase Clarification 

 

The challenge is:

 

• Not refundable

• Not transferable

• Not tied to system performance

• Not eligible for chargebacks

 

LUX covers the challenge cost as part of the program structure. It is not a refundable product.

 

Refunds cannot be issued because:

 

• A challenge fails

• A challenge takes longer to review

• A prop firm requests a reset

• A challenge is paused due to market conditions

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3. Monthly Subscription Fees

 

Monthly fees provide access to:

 

• LUX dashboards and reporting

• Automation systems

• Customer support

• Tier-based benefits

• System updates and compliance monitoring

 

 

Non-Refundable Billing Policy

 

Monthly subscription fees are non-refundable once a billing period begins.

 

Cancellation applies to future billing cycles only.

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4. When Monthly Billing Begins (NEW Requirement)

 

To reflect the new LUX program structure:

 

Monthly subscription fees do not begin until:

 

1. The evaluation/challenge is completed, AND

2. Live funded capital is deployed, AND

3. Monthly system performance exceeds 2%.

 

This ensures subscribers only begin paying once live automated performance begins.

 

Cancelling before this point simply exits the program — no subscription fees are charged.

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5. No Refunds for Performance or Trading Outcomes

 

LUX-TRADER does not provide:

 

• Investment services

• Promised returns

• Performance guarantees

• Financial advice

• Payout guarantees

 

Therefore, refunds cannot be issued for:

 

• Performance below expectations

• Months with reduced activity

• Missed payout cycles

• Prop firm decisions or rule enforcement

• Market conditions

• Automation resets, evaluation delays, or verification timelines

 

The subscription provides access to systems, not financial results.

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6. Optional Service Continuity Extension (Courtesy Only)

 

LUX may, at its discretion, offer a temporary free extension to a subscriber’s billing cycle in months where:

 

• No payout is generated

• System resets occur

• External delays affect participation

 

This extension:

 

• Is optional

• Is not guaranteed

• Is not a refund

• Does not imply performance expectations

• Does not represent financial advice

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7. Failed Payments & Payment Disputes

 

If a payment fails:

 

• Access may be suspended

• Automated retry attempts may occur

 

If a customer files an incorrect chargeback for services received, LUX may:

 

• Suspend membership

• Freeze payout access

• Recover chargeback fees

• Require settlement before reinstatement

 

Chargebacks for digital services already delivered are improper under UK consumer law.

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8. Refund Exceptions (Rare Cases)

 

Refunds may be granted only if:

 

✔ Duplicate payment occurred

✔ Payment processor error occurred

✔ Access to onboarding or dashboards was never delivered due to a technical fault

 

Refunds cannot be issued for:

 

✘ Change of mind

✘ Not using the service

✘ Delayed evaluations caused by prop firms

✘ Challenge outcomes

✘ Performance levels

✘ Failure to complete onboarding steps

✘ Inactivity due to market or prop-firm restrictions

 

Approved refunds take 7–14 business days.

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9. Early-Access Pricing

 

For the first 10 early-access members:

 

• Pricing is locked only while the subscription remains active

• If you cancel, you lose your early-access pricing

• Rejoining later requires paying the updated standard tier pricing

 

Early-access fees follow the same refund rules as all tier pricing.

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10. Digital Services Acknowledgement

 

By subscribing to LUX-TRADER, you acknowledge that:

 

• LUX provides digital automated-access services

• Access begins immediately upon activation

• Digital services are generally non-refundable once delivered under UK consumer law

 

This acknowledgement is required at checkout and within the Participation Agreement.

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11. Contact Us

 

For billing or refund inquiries:

 

📧 support@lux-trader.com