top of page

LUX-TRADER Support & 

 

 

Need Help? We’re Here for You.

 

If you have questions regarding onboarding, billing, subscription status, or technical access, our support team is available during standard UK business hours.

 

📧 Email Support:

support@lux-trader.com

 

We aim to respond within 24–48 hours (Mon–Fri).

 

 

Common Support Topics

 

• Billing & Subscription Questions

Payment updates, failed payments, receipts, and renewal dates.

 

• Onboarding & Document Issues

Help with agreements, signatures, or completing your application.

 

• Access or Account Concerns

Troubleshooting login, dashboard access, or performance reporting visibility.

 

• Cancellations

You may cancel your subscription anytime.

Full instructions:

https://lux-trader.com/cancellation

 

• Policy or Compliance Questions

Refund Policy: https://lux-trader.com/refund

Terms of Service: https://lux-trader.com/terms

Privacy Policy: https://lux-trader.com/privacy

Risk Disclosure: https://lux-trader.com/risk

​

Important Notes

 

• LUX does not manage or trade client funds.

• All trading occurs on LUX-owned proprietary funded accounts.

• Support cannot provide investment or financial advice.

• Payout timelines depend on third-party prop-firm approval.

​

Emergency or Urgent Requests

 

For urgent access issues (e.g., unable to log in during onboarding), write URGENT in your email subject line.

​

We’re Here to Make Your Experience Smooth

 

LUX-TRADER is committed to clarity, transparency, and consistent communication.

If anything feels unclear during your onboarding or subscription period, reach out — we will help you.

DISCLAIMER:

All information provided on this website is for general informational and educational purposes only and does not constitute financial advice, investment advice, or a recommendation to engage in any form of trading or financial activity.

 

LUX-TRADER is not a broker, does not accept deposits, and does not trade or manage client funds. We do not provide access to client trading accounts, nor do we offer any regulated financial services.

 

LUX-TRADER operates an automated trading system exclusively on funded proprietary trading accounts held under our own profiles with third-party prop-firm providers.

All trading activity is conducted solely on these accounts and not on behalf of clients.

 

Subscriptions to LUX-TRADER provide informational access to system performance, strategy insights, reporting tools, and—where applicable—a contractual share of payouts generated from our own funded accounts.

This does not constitute an investment product, investment management service, pooled fund, or collective investment scheme. Clients do not deposit trading capital with us and do not entrust us with any form of financial instrument.

 

Nothing on this website should be interpreted as a promise of future performance or guaranteed returns. Trading financial instruments—including CFDs and other leveraged products—carries significant risk. Performance of funded accounts may vary, and results are not assured.

 

LUX-TRADER is not regulated by the FCA or any other financial authority, as we do not conduct regulated activities such as portfolio management, client-fund management, or investment advisory services. Access to our tools, dashboard, and reports is intended solely for educational and informational purposes.

 

This website is not intended for residents of jurisdictions where use or distribution of such tools may violate local laws or regulations.

Users should seek independent financial advice before engaging in any trading activity or subscribing to any trading-related services.

 

By using this website, you acknowledge and agree that LUX-TRADER provides a technology-based service and does not offer regulated financial products or investment opportunities.

​

©2025 LUX TRADER

Privacy Policy | Terms & Conditions | Cancellation Policy | Refund Policy

​

bottom of page