LUX-TRADER — Service Level Overview (SLO)

 

Effective Date: 04/12/2025

 

This page provides a clear overview of the digital services included with an active LUX-TRADER subscription.

It is for clarity only and does not replace the Terms of Service, Allocation Participation Agreement, or Risk Disclosure.

 

 

1. Purpose of This Overview

 

The Service Level Overview explains what Subscribers receive each month with an active LUX subscription.

It is not a legal agreement, and does not modify or replace any official LUX policy.

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2. What Your Subscription Includes

A. Dashboard Access

 

Active subscribers receive access to LUX’s digital dashboard, including:

 

• Tier-specific performance summaries

• Allocation status updates

• Payout eligibility information

• System behaviour notes and monthly logs

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B. Reporting

 

Depending on your tier, you will receive:

 

• Monthly or weekly performance reporting

• Breakdown of relevant metrics and results

• Updates on payout windows and processing stages

• Notifications regarding market conditions or strategy behaviour

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C. Allocation Participation Benefits

 

Your tier includes:

 

• A fixed payout-share percentage

• Participation only when LUX receives a verified payout from the prop firm

• Transparent calculation and distribution of eligible amounts

 

Note: Participation benefits are not guarantees of profit or financial return.

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D. Customer Support

 

Email support is available for:

 

• Billing and subscription questions

• Dashboard access issues

• Agreement or policy clarification

• Allocation participation enquiries

 

Contact: support@lux-trader.com

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E. System & Policy Updates

 

Subscribers receive:

 

• Notices about prop-firm rule changes

• Updates on system adjustments or maintenance

• Market-related alerts where relevant

• Communications regarding your tier or participation status

 

 

3. What Your Subscription Does Not Include

 

Your LUX subscription does not provide:

 

• Investment services

• Financial advice

• Capital management

• Guaranteed payouts or performance

• Ownership of funded accounts

• Rights to influence trading decisions

• Access to LUX’s algorithms or proprietary strategy logic

 

Your subscription grants digital access and participation features only.

 

 

4. Subscription Timing & Activation

 

Subscription billing begins only when your funded account is activated, which requires:

 

• Successful internal challenge stages

• Performance above LUX’s activation threshold

 

Once activated:

 

• Subscription fees are charged monthly

• Fees continue for the contract term unless early termination applies

• Fees are not refunded for months already started

• Fees are not dependent on payout performance

 

If activation has not occurred:

 

• Subscription billing does not begin

• You are not charged monthly fees

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5. Service Availability

 

LUX-TRADER aims to maintain reliable digital services, however:

 

• Uptime is not guaranteed

• Market conditions may influence reporting or system behaviour

• Prop-firm decisions may affect access, allocations, or payouts

• Temporary pauses may occur for maintenance or prop-firm rule updates

 

Subscribers will be notified of any major disruption.

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6. Getting Support

 

If you need help with your subscription, dashboard access, or tier benefits, please contact:

 

📧 support@lux-trader.com

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7. Reference Documents

 

Your participation is governed by:

 

• Terms of Service

• Refund Policy

• Cancellation Policy

• Allocation Participation Agreement

• Risk Disclosure Statement

 

This SLO provides a simple explanation and does not replace any binding document.